General terms and conditions
TERMS
"e-tech.ro", "we", "the site", "the seller" represent the company Smart Tech Connect SRL and the services offered through the website www.e-tech.ro.
"User" is any natural person who is over 16 years of age or any legal person who accesses the www.e-tech.ro site regardless of purpose.
The term "customer" or "buyer" means any natural person who is over 16 years old or any legal person who purchased and paid for products through the www.e-tech.ro website.
ACCEPTANCE
The use of this site, including visiting the pages contained therein and the purchase of goods and services offered through it, implies the acceptance of the terms and conditions presented below.
We reserve the right to change these provisions without any prior notice.
CONTRACTUAL DOCUMENTS
The conclusion of the contract occurs when the tax invoice is issued and not when the order is placed or the automatic confirmation of its receipt is issued.
The Seller does not at any time consider an unconfirmed order to have the value of a Contract.
For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order.
Upon modification (reduction) of the quantities of Goods and/or Services in the Order, the Seller will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will proportionally return the amount paid.
The general terms and conditions of sale will form the basis of the Contract thus concluded.
CONTENT
Technical specifications, prices and images of the products sold are subject to change without any prior notice. We also do not guarantee that access to and use of this site will be uninterrupted or error-free, and we disclaim liability for any situation that may arise due to software errors or technical server failures beyond our control or our partners' control. The images of the sold products are informative.
All promotions presented through this site are valid while stocks last.
PERSONAL DATA PROCESSING
The processing of customers' personal data is done in accordance with the laws in force and is stipulated in the USER RIGHTS category, which is an integral part of this document.
CONDITIONS OF SALE
The price of the products displayed on the website www.e-tech.ro includes VAT.
Offers are valid while stocks last and may be withdrawn or changed without prior notice if price changes or errors occur in official distributor lists.
The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by paying through one of the methods offered.
Once added to the shopping cart, a Good and/or Service is available for purchase subject to availability of stock. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly nor the automatic reservation of the Good/Service.
By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available/agreed by the Seller, in any situation where it is necessary to contact the Buyer.
The Seller may cancel the Order placed by the Buyer, after prior notice to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
- non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;
- invalidation of the transaction by the card processor approved by www.e-tech.ro, in the case of online payment;
- the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
- the products are not available in the supplier's stock.
The price, payment method and payment term are specified in each Order.
The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by www.e-tech.ro and for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by electronic mail, to the e-mail address -email mentioned by the Buyer in his Account. For a correct communication of the invoice related to the Order, the Buyer is obliged to update his Account data whenever necessary and to access the information and documents related to each Order, existing in the Account.
If a Good and/or Service ordered and paid for by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the value of the Good and/or Service, in within a maximum of 14 days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to cancel the order.
TERMS OF DELIVERY OF PRODUCTS
The delivery of the ordered products is done either by our own staff or by specialized transport companies.
The maximum delivery time is 15 working days from the date of payment of the order. If the order cannot be delivered within this period, we will contact the customer and mutually agree on another delivery period.
The Seller will deliver the Goods and Services only on the territory of Romania.
Holiday order processing:
During Easter, Christmas, Black Friday, as well as during other company campaigns, the processing of an order and its delivery may take between 1 and 30 working days, but no more than 30 working days from date of payment of the order.
Mentions related to possible problems regarding the integrity/content of some parcels are made at the time of delivery on the tracking number or a statement of findings is drawn up, the receipt and payment of the parcel is refused. Any subsequent claims regarding these matters are null and void. The Seller will ensure the proper packaging of the Goods.
RETURN OF PRODUCTS
Products purchased through the site can be returned according to the laws in force.
WITHDRAWAL OF PURCHASE
Products purchased remotely can be returned according to G.E.O 34/2014. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalty and without giving a reason, within 14 days of receiving the product. The return of the products will be done at the customer's expense, within 14 days of the termination of the contract.
Only written requests will be considered (not verbal ones).
If the Customer/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product.
If the Order is paid, the reimbursement of the value of the returned products will be made within a maximum of 14 days from the receipt of the good in the Smart Tech Connect warehouse, to the extent that the customer transmits the information necessary to make the payment.
The amount will be returned either by transfer to the account indicated by the customer, or by a discount code with the value of the returned product, valid for purchases on the www.e-tech.ro website, according to the customer's option.
The buyer is responsible for the diminution in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and function of the products. According to Directive 2011/83/EU, point 47: in order to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect them in the same way as he would be allowed to do in a store.
The returned product must be in the same condition in which it was delivered (with all accessories, intact labels and accompanying documents).
If the Good is returned in a condition in which it can no longer be sold as new (missing accessories, physical changes, knocks, chips, scratches, shocks, traces of excessive use and/or unauthorized interventions, missing documentation present on delivery, etc. .), we reserve the right to request a fee for returning the Good to its original state, as the case may be, or to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will reship the Good, the delivery costs being borne by to the Buyer.
RIGHTS OF USERS
- You have the right to be informed about your data.
We may provide you with information about the data we hold about you upon request. - You have the right to correct and complete your data.
We will correct incorrect information about you if you notify us. We will fill in incomplete data, if you notify us of this, provided that this data is necessary for the proposed purpose of processing your data. - You have the right to delete your data.
We will delete the information we hold about you upon request. However, certain data will only be deleted after a predetermined retention period has passed, for example because we have an obligation to retain data in accordance with legal provisions in some cases, or because we need this data to fulfill our contractual obligations towards you. - You have the right to withdraw your consent.
You can withdraw your consent to the processing of your data at any time with effect in the future.
The legality of the processing of your data will not be affected by this, until the time of withdrawal of your consent. - You have the right to object to the processing of your data.
You can object to the processing of your data at any time, with effect in the future, if the processing by us of your data is based on one of the legal justifications set out in Article 6(1e or 1f) of Regulation (EU) 2016 /679.
If you object to the processing of your data, we will stop processing your data, provided that there are no compelling and legitimate reasons for further processing. Processing your data for direct marketing purposes does not constitute an overriding and legitimate reason. - You have the right to data portability at your request.
We may make certain information available to you in a structured, commonly used and electronically processable format. - You have the right to address a regulatory authority.
You can make a data protection appeal to a data protection authority. For this purpose, contact the data protection authority having jurisdiction over your domicile or the data protection authority under whose jurisdiction we are (National Authority for Personal Data Supervision, www.dataprotection.ro).
If you have any questions regarding data protection or the exercise of your rights, you can use the following contact details to get in touch directly with our data protection officer at office@e-tech.ro.